Letters to Patients
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment
to your health and safety.
Infection control has always been a top priority for our practice and you have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the updated infection control procedures we will follow in our practice to continue to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You will see these changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
• Our office will communicate with you on the phone to ask a few screening questions. You’ll be asked to complete a short form answering those same questions when you are in the office the day of your appointment. We will also take your temperature via a touchless method.
• We ask that you use either hand sanitizer available at our front desk or wash your hands upon entering our office. You will also find sanitizers throughout the office to use as needed. Please bring your mask with you if you must wait in our waiting room. We are working hard with our
schedule to reduce in-office wait times.
• You will see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
• Appointments will be managed to allow for social distancing between patients. That might mean you’ll be offered fewer options for scheduling your appointment. It also means that you may be required to wait in your car for your appointment so that the office can maintain
appropriate social distancing.
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
You will notice that our staff attire has changed as we are wearing further enhanced PPE as recommended by the aforementioned agencies.As well, additional screens and barriers have been put in place to protect patients and staff. Additional filtration has also been added to our heating and cooling systems, which filter viruses as small as the coronavirus.
To end this letter on an exciting note, I want to take this opportunity to let you know that my son, Corey, will be joining me in practice in August. Corey has been completing his General Practice Residency at the University of Washington in Seattle. His residency has given him a wellrounded experience in all facets of dentistry this past year. His current rotation is on the front lines of this crisis performing emergency dental procedures on hospitalized patients. I am very much looking forward to introducing him to you and practicing with him!
We all look forward to seeing you again and are happy to answer any questions you may have about the steps we are taking to keep you, and every patient, safe in our practice. To make an appointment, please call our office at Santa Rosa Office Phone Number 707-546-4989.
We value the trust and loyalty you have placed in us. We look very forward to welcoming back our patients, neighbors and friends.
Dr. Daniel A. Bornstein and Team